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Senior VOIP Systems Engineer

2 months ago

Bournemouth, Bournemouth, United Kingdom 4Com Full time £45,000
Job Summary

We are seeking a highly skilled and experienced Senior VOIP Engineer to join our Customer Support Team at 4Com, a leading provider of cutting-edge telephony solutions for UK small to medium businesses.

Key Responsibilities
  • Provide advanced technical support for HiHi VOIP telephone systems, resolving complex customer issues related to telephony, networking, and internal systems.
  • Administer and configure telephony systems and hardware, ensuring seamless integration and optimal performance.
  • Perform diagnostics and monitoring of broadband connectivity issues, identifying and resolving root causes.
  • Document customer interactions, system changes, and troubleshooting steps in Dynamics 365 CRM, maintaining accurate and up-to-date records.
  • Assist in writing or validating technical documentation, processes, and products, ensuring they are embedded and functioning effectively.
  • Communicate complex technical concepts to non-technical customers in an understandable manner, handling customer complaints and escalations professionally and effectively.
Requirements
  • Deep understanding of VOIP technology and terminology, including knowledge of various codecs (G.711, G.729, H).
  • Understanding of SIP and RTP/RTCP protocols, including SIP trunking.
  • Experience deploying, configuring, and supporting telephony hardware (IP phones, ATA, headsets, DECT, access control systems).
  • In-depth knowledge of TCP/IP, DHCP, DNS, and other fundamental networking principles.
  • Expertise in subnetting, routing, and switching.
  • Understanding of broadband connectivity options (FTTC, FTTP, Ethernet, satellite) and skilled in broadband diagnostics and monitoring (SNR, latency, packet loss).
  • Excellent verbal and written communication skills, with ability to explain technical concepts in simple terms.
  • Experience installing and supporting equipment from vendors such as Yealink, Poly, Grandstream, Snom, Jabra would be beneficial.
  • A full clean UK Driving Licence.
What We Offer
  • Competitive salary of up to £45,000 per annum DOE.
  • An exciting role for personal and professional development.
  • 24 days holiday + bank holidays (increasing by 1 day each year).
  • Refer a friend scheme.
  • Vodafone Advantage Discount.
  • Monthly Company Targeted Draw and Incentivised Lunches.
  • Discounted Gym Membership.
  • Employee Assistance Programme.
  • Private Health Insurance after 1 year of service.
  • Company pension.