Accounts Support Specialist
2 months ago
Job Summary
Connells Group is seeking a highly skilled and experienced Client Accounts Coordinator to join their busy client accounts team in Head Office. As a key member of the team, you will provide exceptional customer service to all Lettings Branches, Landlords, and Tenants, ensuring a service that surpasses all customer expectations.
Key Responsibilities
- Provide timely and professional support to queries from landlords, tenants, and branches.
- Maximize rental payment collection through effective communication and negotiation with debtors.
- Load and check property, landlord, and tenant details onto the client accounts computer system, ensuring accurate records and correct fee charges.
- Process renewals, terminations of tenancies, and return of deposits.
- Ensure accurate allocation and processing of funds received.
- Produce statements to landlords detailing transactions on account.
- Process requests from landlords, tenants, and branches.
- Perform ad hoc duties as required by the line manager.
Requirements
- Excellent communication and customer service skills, with the ability to handle challenging queries.
- Excellent PC and related technology skills.
- Excellent writing skills.
- Good analytical ability.
- Ability to stay calm under pressure and work to tight deadlines.
- Flexible approach to working.
- Basic accounts/bookkeeping background an advantage but not necessary.
About Connells Group
Connells Group is one of the largest and most successful estate agency and property services providers in the UK. With a network of nearly 1200 branches nationwide, the Group combines residential sales and lettings expertise with a range of consumer and corporate services.
Connells Group is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
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