Quality Assurance Specialist

2 weeks ago

Burgess Hill, West Sussex, United Kingdom CAE Full time
Role and Responsibilities

CAE is seeking a highly skilled Quality Assurance Specialist to join our team at our Flight Training Centre in Burgess Hill, West Sussex. As a key member of our Quality Assurance and Compliance Monitoring team, you will play a critical role in implementing a Global framework for a centralized Safety, Quality Assurance and Compliance Monitoring system.

Key Job Responsibilities
  • Administer the system's daily operations, ensuring high availability and minimal downtime.
  • Implement regular system checks to identify any potential issues or areas for improvement.
  • Ensure optimal performance of the system, manage updates, troubleshoot issues, and ensure system reliability across all operational areas.
  • Co-ordinate with the system provider and internal IT infrastructure teams to ensure the system's security and data integrity.
  • Customize the system's modules and workflows to precisely fit the organizational needs and processes.
  • Evaluate and implement integrations with other internal systems or third-party applications to enhance functionality and user experience.
  • Provide input to the ongoing development and improvement of Centrik structured training programs, tailored for different user groups within the organization, from basic to advanced levels.
  • Deliver training, as required, in co-ordination with the QA&CM Standardization Officer.
  • Create user manuals, FAQs, and tutorial videos to support the training.
  • Offer tiered support levels, resolving system-related queries and ensure users are proficient in utilizing the system to its full potential.
  • Analyze system-generated data to identify and forecast trends, areas for improvement and uncover insights into operational use and efficiency.
  • Utilize analytics tools to identify potential areas of compliance risk.
  • Present findings in clear, actionable reports for senior management, highlighting key metrics and recommendations for improvements.
Requirements
  • Previous experience working with a fully functioning Integrated Safety, Quality Assurance and Compliance Management System for Training Organisations or Airlines.
  • Experience in Information Technology, Computer Science, Systems control or Aviation administration roles related field, and proven experience with Centrik IT System Management or similar QMS/Compliance software.
  • Working level knowledge of ICAO, Transport Canada, FAR, CASA, EASA and other NAA regulations relating to Safety, Quality Assurance, Training and Operations.
  • Ability to analyze complex Safety, Technical and Operational events and then develop and make sound recommendations that satisfy to the extent possible all stakeholders, including regulators, OEMs, operators, pilots, training organizations, etc.
What We Offer
  • Attractive benefits including a flexible holiday policy and flexi-time scheme.
  • Private health insurance (BUPA)
  • Healthcare cash plan
  • Pension scheme
  • Life Assurance & more

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