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Quality Assurance Specialist

2 months ago

Burgess Hill, West Sussex, United Kingdom CAE Full time

Role and Responsibilities

CAE is seeking a highly skilled Quality Assurance Specialist to join our team at our Flight Training Centre in Burgess Hill, West Sussex. As a key member of our Quality Assurance and Compliance Monitoring team, you will be responsible for managing, customizing, and ensuring the operational efficiency of the Centrik IT Management System within the framework of Safety, Quality Assurance, and Compliance Monitoring (SQA&CM).

The Role We Are Offering

The ideal candidate will have previous experience working with a fully functioning Integrated Safety, Quality Assurance, and Compliance Management System for Training Organisations or Airlines. You will be responsible for administering the system's daily operations, ensuring high availability and minimal downtime, and implementing regular system checks to identify any potential issues or areas for improvement.

Key Job Responsibilities

  • Manage the system's daily operations, ensuring high availability and minimal downtime.
  • Implement regular system checks to identify any potential issues or areas for improvement.
  • Ensure optimal performance of the system, manage updates, troubleshoot issues, and ensure system reliability across all operational areas.
  • Coordinate with the system provider and internal IT infrastructure teams to ensure the system's security and data integrity.
  • Customize the system's modules and workflows to precisely fit the organizational needs and processes.
  • Evaluate and implement integrations with other internal systems or third-party applications to enhance functionality and user experience.
  • Provide input to the ongoing development and improvement of Centrik structured training programs, tailored for different user groups within the organization, from basic to advanced levels.
  • Deliver training, as required, in coordination with the QA&CM Standardization Officer.
  • Create user manuals, FAQs, and tutorial videos to support the training.
  • Offer tiered support levels, resolving system-related queries and ensure users are proficient in utilizing the system to its full potential.
  • Analyze system-generated data to identify and forecast trends, areas for improvement, and uncover insights into operational use and efficiency.
  • Utilize analytics tools to identify potential areas of compliance risk.
  • Present findings in clear, actionable reports for senior management, highlighting key metrics and recommendations for improvements.

Our Ideal Candidate

  • Has previous experience working with a fully functioning Integrated Safety, Quality Assurance, and Compliance Management System for Training Organisations or Airlines.
  • Has preferably experience in Information Technology, Computer Science, Systems control, or Aviation administration roles related field, and proven experience with Centrik IT System Management or similar QMS/Compliance software.
  • Has working-level knowledge of ICAO, Transport Canada, FAR, CASA, EASA, and other NAA regulations relating to Safety, Quality Assurance, Training, and Operations.
  • Must be able to analyze complex Safety, Technical, and Operational events and then develop and make sound recommendations that satisfy to the extent possible all stakeholders, including regulators, OEMs, operators, pilots, training organizations, etc.

What Kind of Person Will Succeed in This Team?

You are highly disciplined, self-motivated, and you enjoy delivering results on-time, helping manage safety and or quality systems to reduce risk and enhance efficiency, profitability, and customer satisfaction. In this role, you will be part of a local and remote team and you can build strong working relationships at all levels, both internally and externally.

CAE Offers

  • Attractive benefits including a flexible holiday policy and flexi-time scheme.
  • Private health insurance (BUPA).
  • Healthcare cash plan.
  • Pension scheme.
  • Life Assurance & more.

Position Type

Regular