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Customer Service Representative
2 months ago
Customer Service Representative
Excelitas Technologies is seeking a highly motivated and organized Customer Service Representative to join its growing team in Hamble, UK. As a key member of the Customer Services team, you will play a vital role in driving customer satisfaction and ensuring on-time delivery performance.
Main Responsibilities:
• Provide exceptional customer service and support to internal and external customers
• Develop and maintain strong relationships with regular customer contacts to build credibility and trust
• Process orders accurately and efficiently in the ERP system
• Collaborate with the shipping department to ensure timely delivery of products
• Sort and forward incoming orders to the responsible team member
Requirements:
- Experience in administration work and customer-facing roles
- Working knowledge of MS Office (Excel, Word, and Outlook)
- Process-oriented operations and strong analytical skills
- Self-motivated with a strong commercial mindset and ability to work in a fast-paced environment
- Desirable experience in manufacturing and working with SAP
About Excelitas Technologies:
Excelitas Technologies is a leading global supplier of opto-electronics and photonic products, serving various markets including medical, biotechnology, semiconductor, and industrial. As a company, we value innovation, collaboration, and customer satisfaction.
