Administrative Assistant
2 months ago
About the Role
We are seeking an experienced and skilled Administrative Assistant to join our team at Sirona care & health CIC. As a key member of our administrative team, you will play a vital role in supporting our clinical colleagues who work in our Integrated Neighbourhood Teams.
Key Responsibilities
- Provide exceptional customer service to a range of customers, including patients, carers, families, health professionals, and other organisations.
- Respond appropriately to unexpected and challenging situations, including contact with patients in emotional situations.
- Correct data quality errors using business intelligence information.
- Give non-clinical advice appropriately and escalate issues to line manager.
- Liaise with colleagues, patients, and external contacts regarding complex messages and patient queries.
- Adapt communication according to a diverse range of situations.
- Create templates and bespoke letters with guidance.
- Maintain awareness of priorities and train colleagues.
- Problem solve to manage expectations of patients and develop rotas.
- Organise meetings, set agendas, take minutes, and follow up actions.
- Undertake project administration and follow standard operating procedures.
- Support managers with recruitment-related admin and maintain records.
- Transport supplies as required and create accurate records in line with confidentiality guidelines.
- Collate and input data using various systems, producing reports.
About Us
Sirona care & health CIC is England's largest provider of Adult's and Children's Community Services. We are committed to having a workforce that reflects the communities we support and are proactively seeking to improve the diversity of our workforce.
What We Offer
- Agenda for Change Salary
- Full NHS benefits
- 27+ days' annual leave
- Participation in the NHS Pension Scheme
We welcome and encourage all applicants. We are committed to equality of opportunity and to being fair and inclusive. We aim to draw upon the widest possible range of views and experiences to meet the changing needs of our colleagues, partners, and communities we serve.
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