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Account Management Sales Lead
2 months ago
We are proud to have received recognition for our inspiring workplace culture, which reflects our commitment to inclusivity and creating a positive environment for all employees.
As part of our dedication to inclusivity, we are working towards achieving Level 2 Disability Confident Accreditation and actively engage in various charitable initiatives. Our partnerships, such as with educational institutions, highlight our commitment to social responsibility.
Role and Responsibilities
We are seeking a Sales Manager for Account Management to lead our newly established Account Management team. This role will be integral to our growth strategy, focusing on client acquisition and retention. The position will report to the Sales Director, Account Management. Key responsibilities include:
- Implementing and enhancing the Sales and Account Management processes within the team.
- Collaborating with Account Management and Customer Success teams to ensure a comprehensive client engagement plan.
- Driving initiatives that focus on growth, risk management, and client retention.
- Achieving significant Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) rates.
- Developing team skills and processes to maximize performance.
Key Responsibilities
- Lead a team of Account Managers to surpass targets.
- Adapt to market changes to maintain team effectiveness.
- Train team members to thoroughly understand client needs and market dynamics.
- Utilize our extensive database to create targeted upselling campaigns.
- Collaborate with Marketing to enhance account-based marketing strategies.
- Ensure consistent standards across aligned account management teams.
- Manage complex negotiations and procurement processes with global clients.
- Provide valuable feedback to Product and Content teams to shape future offerings.
- Establish and monitor KPIs to ensure a healthy sales pipeline.
- Accurately forecast and report on team performance.
- Develop a strong understanding of the legal intelligence sector and our product positioning.
Skills, Knowledge, and Expertise
- Exceptional negotiation and communication skills.
- Proven experience in team hiring, training, and coaching.
- Self-motivated with a strong drive to meet targets.
- Excellent interpersonal skills and the ability to build relationships.
- Understanding of business objectives and market perceptions.
- Proactive in seeking information to inform decision-making.
- Strong attention to detail and customer focus.
- Entrepreneurial mindset with a results-oriented approach.
- Familiarity with the legal or risk management market is advantageous.
Benefits
At Globe Business Media Group, our employees are our greatest asset. We offer a comprehensive benefits package to support our team:
- Eye Care services.
- Employee Assistance Program.
- Additional leave for personal celebrations.
- Pension scheme with employer contributions.
- Cycle to Work initiative.
- Season ticket loan options.
- Annual wellness allowance for fitness-related expenses.
- Life assurance and private healthcare after specified service periods.
- Company social events and access to employee networks.
- Mentoring opportunities and volunteering days.
We are dedicated to fostering an inclusive and respectful workplace culture that aligns with our core values of equality, collaboration, and respect. We are committed to ensuring our recruitment process is accessible and inclusive for all candidates.
