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Customer Service Representative
2 months ago
About the Role
Job Summary
Vitality Corporate Services Limited is seeking a highly skilled Customer Service Adviser to join our team. As a key member of our Adviser Services department, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities
• Provide timely and effective responses to customer inquiries via phone, email, and other communication channels
• Resolve customer complaints and issues in a professional and courteous manner
• Collaborate with internal teams to resolve complex customer issues
• Develop and maintain a thorough understanding of our products and services to provide accurate information to customers
• Meet or exceed customer satisfaction targets and key performance indicators
What We Offer
• Competitive salary and benefits package
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
Requirements
• 2+ years of experience in a customer-facing role
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize multiple tasks
• Strong problem-solving and analytical skills
• Proficiency in Microsoft Office and other relevant software applications
Working Pattern
• Monday to Friday, 8am-6pm, 40 hours per week
• Hybrid working arrangement, with 2 days per week in our Bournemouth office
Benefits
• Bonus (on-target bonus)
• Holiday allowance: 25 days plus bank holidays, with the option to buy or sell up to 5 days each holiday year
What You'll Do
As a Customer Service Adviser, you will be responsible for providing exceptional customer service and support to our clients. You will be the primary point of contact for customers, responding to their inquiries and resolving their issues in a timely and professional manner. You will also be responsible for developing and maintaining a thorough understanding of our products and services to provide accurate information to customers.
Why Join Us
Vitality Corporate Services Limited is a dynamic and growing company that offers a range of exciting career opportunities. As a Customer Service Adviser, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service. You will also have access to ongoing training and development opportunities to help you grow and succeed in your career.
How to Apply
If you are a motivated and customer-focused individual who is looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].
