IT Service Delivery Manager
3 weeks ago
This is a pivotal IT Service Delivery Manager position that requires overseeing a major new contract, delivering exceptional IT support services to a key client with 3,000 users across multiple UK sites.
Key Responsibilities- Oversee the delivery of IT support services to a key client with 3,000 users across multiple UK sites.
- Work closely with key business stakeholders to identify opportunities for service improvement and cost reduction.
- Create and implement an effective service improvement plan in collaboration with the Service Desk Manager.
- Develop and maintain strong relationships with clients, team members, and stakeholders.
- Analyse complex problems and develop solutions.
- Present ideas in business-friendly and user-friendly language.
- Demonstrable experience of IT Service Delivery Manager roles, preferably within an Managed Service Provider (MSP) or overseeing IT service for multiple customers.
- Experience with agreeing and implementing service improvement plans for IT services.
- Strong knowledge of ITIL processes including Incident, Problem, Change, Service Level Agreements, Service Level Reporting etc.
- Strong communication skills for interacting with clients, team members, and stakeholders effectively.
- The ability to analyse complex problems and develop solutions.
- Ability to present ideas in business-friendly and user-friendly language.
- Highly self-motivated and directed.
- Keen attention to detail.
- Exceptional customer service orientation.
- Extensive experience working in a team-oriented, collaborative environment.
- ITIL Certification preferred.
- £50,000 - £55,000 (Negotiable, depending on experience).
- 25 days holiday.
- 4% employee pension.
- Private healthcare.
- Free parking.
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