IT Service Delivery Manager

3 weeks ago


Wigan, Wigan, United Kingdom Michael Page Full time
About the Role

This is a pivotal IT Service Delivery Manager position that requires overseeing a major new contract, delivering exceptional IT support services to a key client with 3,000 users across multiple UK sites.

Key Responsibilities
  • Oversee the delivery of IT support services to a key client with 3,000 users across multiple UK sites.
  • Work closely with key business stakeholders to identify opportunities for service improvement and cost reduction.
  • Create and implement an effective service improvement plan in collaboration with the Service Desk Manager.
  • Develop and maintain strong relationships with clients, team members, and stakeholders.
  • Analyse complex problems and develop solutions.
  • Present ideas in business-friendly and user-friendly language.
Requirements
  • Demonstrable experience of IT Service Delivery Manager roles, preferably within an Managed Service Provider (MSP) or overseeing IT service for multiple customers.
  • Experience with agreeing and implementing service improvement plans for IT services.
  • Strong knowledge of ITIL processes including Incident, Problem, Change, Service Level Agreements, Service Level Reporting etc.
  • Strong communication skills for interacting with clients, team members, and stakeholders effectively.
  • The ability to analyse complex problems and develop solutions.
  • Ability to present ideas in business-friendly and user-friendly language.
  • Highly self-motivated and directed.
  • Keen attention to detail.
  • Exceptional customer service orientation.
  • Extensive experience working in a team-oriented, collaborative environment.
  • ITIL Certification preferred.
What We Offer
  • £50,000 - £55,000 (Negotiable, depending on experience).
  • 25 days holiday.
  • 4% employee pension.
  • Private healthcare.
  • Free parking.


  • Wigan, Wigan, United Kingdom ECS Resource Group Full time

    Job Title: IT Service Delivery ManagerWe are seeking an experienced Service Delivery Manager to join our team at ECS Resource Group.Key Responsibilities:Ensure the efficient delivery of managed network IT solutions to our clients.Lead a team of professionals to achieve business objectives and improve service quality.Develop and implement strategies to...


  • Wigan, Wigan, United Kingdom ECS Resource Group Full time

    Job Title: IT Service Delivery ManagerWe are seeking an experienced Service Delivery Manager to join our team at ECS Resource Group.Key Responsibilities:Ensure the efficient delivery of managed network IT solutions to our clients.Lead a team of professionals to achieve business objectives and improve service quality.Develop and implement strategies to...


  • Wigan, Wigan, United Kingdom Ecs Resource Group Ltd Full time

    Job Title: IT Service Delivery ManagerLocation: Wigan (full time on site)Rate: 40-45'000kEcs Resource Group Ltd is seeking an experienced IT Service Delivery Manager to oversee the lifecycle of IT service requests, ensuring timely and accurate fulfilment, and maintaining a high standard of customer satisfaction.In this role, you'll be responsible for...


  • Wigan, Wigan, United Kingdom Ecs Resource Group Ltd Full time

    Job Title: IT Service Delivery ManagerLocation: Wigan (full time on site)Rate: 40-45'000kEcs Resource Group Ltd is seeking an experienced IT Service Delivery Manager to oversee the lifecycle of IT service requests, ensuring timely and accurate fulfilment, and maintaining a high standard of customer satisfaction.In this role, you'll be responsible for...


  • Wigan, Wigan, United Kingdom Wrightington Wigan & Leigh Teaching Hospitals NHS... Full time

    Job Summary:The post holder will actively contribute to the delivery of high-quality Anaesthetic services within the directorate of Wrightington Wigan & Leigh Teaching Hospitals NHS Trust. This will involve participating in the out-of-hours rota and maintaining a high standard of patient care.Key Responsibilities:Contribute to the delivery of Anaesthetic...


  • Wigan, Wigan, United Kingdom DePaul Full time

    About the RoleThe Supported Lodgings Coordinator is a dynamic and challenging position that requires a high level of expertise in supporting young people in crisis. As a key member of our team, you will be responsible for ensuring the effective delivery of our Supported Lodgings service, working closely with young people, hosts, and other agencies to provide...


  • Wigan, Wigan, United Kingdom DePaul Full time

    About the RoleThe Supported Lodgings Coordinator is a dynamic and challenging position that requires a high level of expertise in supporting young people in crisis. As a key member of our team, you will be responsible for ensuring the effective delivery of our Supported Lodgings service, working closely with young people, hosts, and other agencies to provide...


  • Wigan, Wigan, United Kingdom In Technology Group Limited Full time

    Job Title: 1st / 2nd Line Helpdesk EngineerLocation: WiganWork Structure: Office basedSalary: £25,000 - £30,000We are working with an expanding Managed Service Provider in the IT industry who pride themselves in delivering exceptional customer service, specializing in managed security infrastructure, IT support, and internet/VOIP services.You will be...


  • Wigan, Wigan, United Kingdom ECS Resource Group Full time

    Job Title: IT Service Request ManagerWe are seeking an experienced IT Service Request Manager to join our team at ECS Resource Group. As a key member of our Managed Network Solutions business, you will be responsible for overseeing the lifecycle of IT service requests, ensuring timely and accurate fulfillment, and maintaining a high standard of customer...


  • Wigan, Wigan, United Kingdom ECS Resource Group Full time

    Job Title: IT Service Request ManagerWe are seeking an experienced IT Service Request Manager to join our team at ECS Resource Group. As a key member of our Managed Network Solutions business, you will be responsible for overseeing the lifecycle of IT service requests, ensuring timely and accurate fulfillment, and maintaining a high standard of customer...


  • Wigan, Wigan, United Kingdom NHS Professionals Full time

    Job SummaryWe are seeking a highly skilled Clinical Pharmacy Specialist to join our team at NHS Professionals. As a Clinical Pharmacy Specialist, you will be responsible for providing specialist clinical pharmacy services to patients, working as part of a clinical pharmacy team.Key ResponsibilitiesProvide specialist clinical pharmacy services to patients,...


  • Wigan, Wigan, United Kingdom Apcoa Parking Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at Apcoa Parking. As a key member of our management team, you will be responsible for ensuring the smooth delivery of our contract and maintaining high-quality standards.Key ResponsibilitiesAssist the Customer Service Manager in ensuring the effective...


  • Wigan, Wigan, United Kingdom DePaul Full time

    About the RoleThe Supported Lodgings Co-ordinator role is a dynamic and varied position that requires a high level of expertise and dedication. As a key member of our team, you will be responsible for ensuring the effective delivery of our Supported Lodgings service, working closely with young people, hosts, and other agencies to provide a safe and...


  • Wigan, Wigan, United Kingdom DePaul Full time

    About the RoleThe Supported Lodgings Co-ordinator role is a dynamic and varied position that requires a high level of expertise and dedication. As a key member of our team, you will be responsible for ensuring the effective delivery of our Supported Lodgings service, working closely with young people, hosts, and other agencies to provide a safe and...


  • Wigan, Wigan, United Kingdom Mechanics For Us Ltd Full time

    Autocentre Service Manager OpportunityWe are seeking an experienced Autocentre Service Manager to join our team at Mechanics For Us Ltd, a dynamic national motor aftersales employer. This is an exciting opportunity to lead a high-performing team and drive business growth.Key Responsibilities:Manage a team of service technicians to deliver exceptional...


  • Wigan, Wigan, United Kingdom Mechanics For Us Ltd Full time

    Autocentre Service Manager OpportunityWe are seeking an experienced Autocentre Service Manager to join our team at Mechanics For Us Ltd, a dynamic national motor aftersales employer. This is an exciting opportunity to lead a high-performing team and drive business growth.Key Responsibilities:Manage a team of service technicians to deliver exceptional...


  • Wigan, Wigan, United Kingdom Motorecruit Ltd Full time

    Job Title: Autocentre Service ManagerWe are seeking an experienced Autocentre General Manager / Garage or Service Manager to join our team at Motorecruit Ltd in Wigan.About the Role:The successful candidate will have a mechanical background and experience of managing an effective team within the automotive or motor trade Service, Maintenance and Repair...


  • Wigan, Wigan, United Kingdom Motorecruit Ltd Full time

    Job Title: Autocentre Service ManagerWe are seeking an experienced Autocentre General Manager / Garage or Service Manager to join our team at Motorecruit Ltd in Wigan.About the Role:The successful candidate will have a mechanical background and experience of managing an effective team within the automotive or motor trade Service, Maintenance and Repair...


  • Wigan, Wigan, United Kingdom ECS Resource Group Ltd Full time

    Job Title: IT Service Request ManagerJoin ECS Resource Group Ltd as an experienced IT Service Request Manager to oversee the lifecycle of IT service requests, ensuring timely and accurate fulfillment, and maintaining a high standard of customer satisfaction.Key Responsibilities:Oversee the entire IT request process, from system access and hardware deployment...


  • Wigan, Wigan, United Kingdom ECS Resource Group Ltd Full time

    Job Title: IT Service Request ManagerJoin ECS Resource Group Ltd as an experienced IT Service Request Manager to oversee the lifecycle of IT service requests, ensuring timely and accurate fulfillment, and maintaining a high standard of customer satisfaction.Key Responsibilities:Oversee the entire IT request process, from system access and hardware deployment...