IT Support Engineer

3 days ago


Heathrow, United Kingdom Clear IT Recruitment Limited Full time

Clear IT Recruitment Limited is seeking a talented Graduate/young professional to join their team as an IT Engineer/1st line support Engineer in their Heathrow office.

About the Role:

  1. Manage and support IT equipment and phones for all staff, ensuring seamless operations and minimizing downtime.
  2. Act as the first point of contact and support for all IT issues that arise, providing timely and effective solutions.
  3. Oversee IT infrastructure and security across the offices, ensuring compliance with industry standards.
  4. Manage the ordering and inventory control of IT and phone equipment, ensuring efficient procurement and utilization.
  5. Install and configure IT workstations via software distribution, including PC systems, laptops, operating systems, and company-specific software.
  6. Provide support for problems with various Microsoft components, ensuring minimal disruption to business operations.
  7. Contribute to various IT projects, including company intranet and new system implementation, driving innovation and efficiency.
  8. Support basic level network infrastructure and management, ensuring stable and secure network operations.
  9. Manage Active Directory, Exchange, Windows 10/11, and Office365, with 3rd line escalation when required, ensuring seamless integration and support.
  10. Engage in IT supplier-related activities, such as procurement, to ensure efficient and effective supply chain management.

Requirements:

  1. Degree educated in IT or Business with IT modules (preferable but not essential).
  2. Attention to detail and logical thinking.
  3. Excellent written and spoken English communication skills.
  4. Interest in project work and ability to effectively prioritize tasks.
  5. Strong analytical and problem-solving skills, with creativity and initiative.
  6. Team and service-oriented, with a willingness to learn and adapt.
  7. Able to effectively analyze and communicate data and software, with successful project management experience.
  8. Desirable experience in a similar role, with a full driving license.


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