IDAM Technical Services Manager

4 weeks ago

Manchester, New Hampshire, United Kingdom The University of Manchester Full time
About the Role

The University of Manchester is seeking a highly skilled IDAM Technical Services Manager to lead a team of IDAM Analysts and Engineers. As a key member of the Information Systems and Identity and Access Management (IS and IDAM) division, you will be responsible for planning resources, scheduling work, monitoring progress, and anticipating potential incidents.

Key Responsibilities
  • Provide expertise and guidance on identity and access administration technologies and wider IDAM issues to senior managers, IDAM Analysts/Engineers, and external stakeholders.
  • Champion and drive adoption of IDAM-industry standards within IT Services and the wider University, contributing to the definition, communication, and implementation of IDAM strategy, methods, and working with the team to implement and embed them.
  • Lead the planning, development, delivery, and maintenance of IDAM technologies, as well as the implementation of IDAM tooling.
  • Work collaboratively with other IT Teams to deliver shared outcomes and be responsible for any change delivery for any IDAM components.
  • Maintain roadmaps, schedules, and supervise IT maintenance and installation work, including major configuration changes and upgrades.
  • Consult with other IT Teams, key business stakeholders, and external suppliers, as needed, ensuring tasks are carried out in line with SLAs.
  • Ensure that procedures and working practices are fit for purpose and current, accountable for ensuring that Incidents and problems are identified, recorded, monitored, and resolved, providing appropriate status and other reports to specialists, users, and managers.
Requirements
  • Significant experience of leading technical teams and developing and sustaining a high-performance culture.
  • Strong technical background with extensive experience across multiple technologies, to include experience delivering, developing, and running IDAM tools.
  • Demonstrable experience of providing technical understanding on strategic, large/complex security and/or identity and access management projects.
  • Experience with IDAM tools and principles (e.g. SSO, federation, MFA, OpenLDAP, Shibboleth, Active Directory, identity lifecycle management, authentication and authorisation systems, Open Enterprise Server (OES), netIQ eDirectory, netIQ Identity Manager (IDM), RBAC, PAM, risk-based authentication, Access reviews, etc.).
  • Proven ability to work effectively with key stakeholders to understand business and technical requirements, manage expectations, and keep them apprised of progress.
  • Strong collaboration, influencing, and communication skills with an enthusiasm for advocating technical excellence.
  • Desirable qualifications: ITIL V4, CISM, CISSP.
What We Offer

This is a senior position (grade 7) offering a competitive salary (depending on experience), along with 29 days annual leave (plus 4 closure days over Christmas and 8 bank holidays), flexible working (office-based at least two days a week), and an attractive pension scheme (up to 21% employer contributions).

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