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Field Service Technician

2 months ago

Manchester, New Hampshire, United Kingdom Advanced Technical Recruitment Full time
Job Title: Field Service Engineer

Advanced Technical Recruitment is seeking a highly skilled Field Service Engineer to join their Service and Support Team.

Job Summary:

We are looking for a talented Field Service Engineer to provide technical support and maintenance services to our customers throughout the UK, Ireland, and Europe. As a Field Service Engineer, you will be responsible for troubleshooting and resolving technical issues, performing machine inspections, maintenance, repairs, and installations, as well as providing customer training and support.

Key Responsibilities:
  • Respond to customer emails and calls, providing technical support and troubleshooting services.
  • Visit customer sites to perform machine inspections, maintenance, repairs, and installations.
  • Provide customer training and support to ensure optimal equipment performance.
  • Recommend products and services to resolve customer needs.
  • Work at the main Service Centre, supporting the Sales and Service teams, and reporting service opportunities for follow-up.
  • Train and coach new Field Service Engineers, and provide support to the Service Sales team.
Requirements:
  • Formal qualification in Electrical, Mechanical, Engineering, or Process Automation (Certificate, Diploma, or Degree).
  • Electrical Certification, such as the 16th/17th/18th Edition Wiring Regulations or equivalent.
  • Full Clean UK driving licence.
  • Eligibility to work and live in the UK.
Benefits:
  • Base salary in the region of £40-43k, plus bonus, car, and benefits.
  • Exciting development and training opportunities.
  • Incentive bonus.
  • Personal Pension Scheme.
  • Life Insurance (3x annual basic salary).
  • Company car.
  • 25 days paid holidays.