Network Management Specialist

4 weeks ago

StokeonTrent, Stoke-on-Trent, United Kingdom Network Rail Full time
About the Role

We are seeking a highly skilled Network Management Technician to join our team at Network Rail. As a key member of our network team, you will play a critical role in monitoring and maintaining our large and diverse network, ensuring the smooth operation of our services and the satisfaction of our customers.

Key Responsibilities
  • Perform Tier 1 network surveillance to identify alarms and issues on remote management terminals, investigating and escalating as necessary.
  • Receive and record customer fault details, tasking these to the appropriate function and recording actions taken and resolutions achieved.
  • Drive Trouble/Problem tickets through to resolution, utilising proactive internal and external resolution escalation as required.
  • Construct/write fault reports to facilitate a strong focus on Trouble Ticket resolution.
  • Compile handover reports to enable the smooth transition of operational issues/concerns/notes from one shift team to the next.
  • Perform tasks in support of ongoing programmes, including providing technical information, test calls, and related tasks.
  • First point of contact for all telephone and email queries, directing these to the relevant team/person.
  • Provide prompt and timely response and updates to customer queries and fault reports, demonstrating strong awareness of their business needs/requirements and priorities.
What You'll Be Doing

You will be working with a broad range of systems and technologies, and will have the opportunity to develop your skills and expertise in a dynamic and challenging environment. You will be part of a talented and passionate workforce, fostering empowered individuals and teams who understand that technology is not just a tool, but the catalyst for progress.

About Network Rail

Network Rail is at the forefront of the railway industry, driving innovation and transformation through the use of digital, data, and technology. We operate with a talented and passionate workforce, fostering empowered individuals and teams who understand that technology is not just a tool, but the catalyst for progress.

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