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Course Coordinator

2 months ago

Huntingdon, Cambridgeshire, United Kingdom Brook Street NMR Full time
About the Role:

We are seeking an organised and detail-oriented Course Coordinator to join our team at Brook Street NMR. The successful candidate will play a key role in ensuring the smooth delivery of courses by managing stock levels, course materials, and maintaining effective communication with both internal teams and course delegates.

Key Responsibilities:
  • Organise and manage the training stock room to ensure accurate inventory levels.
  • Maintain adequate stock levels for all course materials and kits, ensuring timely delivery to delegates.
  • Prepare and update course sheets to ensure accuracy and completeness.
  • Invoice customers for courses and chase payments when necessary, maintaining a professional and courteous tone.
  • Take payments over the phone, handling customer queries and concerns with professionalism.
  • Coordinate with delegates and speakers to ensure smooth course delivery, including preparation and distribution of course materials.
  • Ensure that all course materials are prepared and delivered on time, meeting the required standards.
  • Collect and process course/training materials post-event, maintaining accurate records and reports.
  • Respond to email enquiries in a timely manner, providing clear and concise information to customers.
  • Liaise with the sales team and other departments as required, maintaining effective communication and collaboration.
  • Handle and process customer complaints, resolving issues promptly and professionally.
  • Answer customer enquiries and direct them to the appropriate department when needed, ensuring a positive experience for all customers.
Key Skills & Requirements:
  • Proficiency in Microsoft Excel is essential for maintaining stock sheets, course data, and managing invoicing.
  • Excellent organisational skills and attention to detail are required to ensure accurate and timely delivery of courses.
  • Strong communication skills, both verbal and written, are necessary for effective communication with internal teams and course delegates.
  • Ability to multitask and prioritise tasks effectively, managing multiple responsibilities and deadlines.
  • Customer-focused with the ability to handle enquiries and complaints with professionalism and courtesy.
  • Ability to work as part of a team and maintain good relationships across departments, promoting a positive and collaborative work environment.
  • Experience in a similar administrative, customer service, or coordinator role is advantageous, but not essential.

If you are interested in this opportunity, please contact Alison at Brook Street NMR for further information and to discuss your application.