IT Team Lead

3 weeks ago

Ellesmere Port, Cheshire, United Kingdom EMS Healthcare Full time
About the Role

We are seeking an experienced IT Team Lead to join our team at EMS Healthcare. As a key member of our IT department, you will be responsible for overseeing the effective management of our IT team and ensuring that all of our endpoints and systems are working to the required standards.

Key Responsibilities
  • Lead and manage the IT team to deliver high-quality support services to our users and clients.
  • Develop and implement IT strategies and processes to improve efficiency and effectiveness.
  • Collaborate with other teams to ensure seamless integration and delivery of IT services.
  • Manage and resolve technical issues and incidents in a timely and professional manner.
  • Provide technical guidance and support to team members to ensure their development and motivation.
  • Ensure compliance with ITIL processes and security best practices.
  • Develop and maintain relationships with key stakeholders and business leaders to ensure the right day-to-day support is provided.
  • Implement processes, training, and skills development for team members to allow for efficiency and growth of the team.
  • Actively support customer-facing teams to ensure customer issues are resolved in a timely manner.
  • Support deployment and administration across cloud solutions and datacenter (Microsoft Azure).
Requirements
  • Minimum 2 years in 2nd line support.
  • Experience of leading, developing IT Professionals.
  • Good working knowledge of ITIL Processes with strong security awareness - vulnerability tools / patching tools.
  • Good understanding of IT Service Management principles.
Skills
  • Strong interpersonal/relationship management skills with the ability to negotiate and influence others.
  • Excellent communication skills both to customer and management.
  • Active Directory Administration including DHCP, DNS and Group Policy.
  • Office 365 Administration.
  • Knowledge of Office 365 product suite & licenses – including Teams, SharePoint and Azure security features (MFA, EMS, Intune, Conditional Access).
  • Knowledge of Microsoft Server operating systems (2012 through to 2019).
  • Experience of virtualization; VMWare/Hyper-V configuration and troubleshooting.
  • Strong knowledge of Azure & Office 365 platforms.
  • Strong Microsoft products background knowledge.
  • Network knowledge and troubleshooting skills (LAN, WAN, VPN, TCP/IP, DNS).
  • Self-motivating and determined to deliver high quality.
  • Strong understanding of Windows client Environments and AD.
Benefits

We offer a range of benefits to our employees, including:

  • Flexible hours and days negotiable (up to FTE of 39.5).
  • Bank holidays, plus 25 days annual leave, increasing to 28 after 5 years.
  • 1 Occasion Day each year; this could be your child's first day of school, their nativity play, or your own birthday – the choice is yours.
  • Opportunity to buy 3 additional annual leave days.
  • Enhanced maternity and paternity leave.
  • A health scheme funded by EMS Healthcare, where you can claim back health treatments including dental, massages and physiotherapy.
  • From leisure to home appliances and clothes - everyone gets access to personalised benefits, rewards, and discounts via a Benefits Hub.
  • Every employee gets a birthday gift each year from the company.
  • Long-service awards.

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