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Project Coordinator Project Manager

2 months ago

Birmingham, Birmingham, United Kingdom eSense Translations Full time

About eSense Translations

eSense Translations is a leading language services company that provides high-quality translation solutions to clients worldwide. We are currently seeking a skilled Project Coordinator/Project Manager to join our team and contribute to our mission of delivering exceptional language services.

Key Responsibilities

  • Customer Service and Support
    • Provide exceptional customer service to clients and subcontractors via phone and email
    • Handle customer complaints and concerns in a professional and timely manner
  • Order Management
    • Process and manage customer orders efficiently and accurately
  • Subcontractor Management
    • Sources and manages subcontractors to meet client needs
  • Administrative Tasks
    • Use in-house CRM software to manage customer interactions and data
    • Undertake video conferencing sessions with clients and subcontractors
    • Perform data entry and filing tasks
    • Manage diaries and schedules to ensure timely completion of tasks
  • Communication and Organization
    • Develop strong communication skills to effectively interact with clients and subcontractors
    • Utilize excellent organizational and time management skills to meet deadlines and deliver high-quality results

Required Skills and Attributes

  • Organizational and Time Management Skills
    • Ability to work under pressure and meet deadlines
  • Communication and Interpersonal Skills
    • Strong written and oral communication skills
    • Positive and friendly approach to customers
  • Attention to Detail
    • Meticulous attention to detail to ensure accuracy and quality in work

What We Offer

eSense Translations offers a dynamic and supportive work environment, excellent career progression opportunities, and a comprehensive training program to help you develop your skills and expertise. If you are a motivated and detail-oriented individual with a passion for language and customer service, we encourage you to apply for this exciting opportunity.