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Junior IT Support Specialist

2 months ago

Eye, United Kingdom Cooper Lomaz Recruitment Ltd Full time
About the Role

We are seeking a highly motivated and detail-oriented Junior Application Support to join our team at Cooper Lomaz Recruitment Ltd. As a Junior Application Support, you will be responsible for providing exceptional customer service to our colleagues, relating to our ERP system.

Key Responsibilities
  • Act as the first point of contact for all issues relating to the ERP system
  • Demonstrate to colleagues how to access information on the ERP system
  • Provide remote and deskside support to colleagues
  • Deliver outstanding customer service to non-technically minded colleagues, to listen to the request or issue, and respond within the agreed SLA time frames
  • Support a wide range of customers, from colleagues in Engineering, Finance and HR
Desired Skills and Experience
  • Strong communication skills both written and verbally
  • Background in either engineering or manufacturing sector
  • A desire to develop technical skills and continue their learning and development
What We Offer

This is a fantastic full-time permanent role, offering the chance to work onsite with an experienced IT team. You will have the opportunity to learn new skills in support, scripting, and helping the business to continue to develop its ERP system.