Performance and Insights Lead

2 months ago

Coventry, Coventry, United Kingdom Orbit Group Full time

About the Role

Orbit Group is seeking a highly skilled Performance and Insights Lead to join our Impact and Performance team on a 12-month fixed-term contract. This role is a critical part of our customer support program, Better Days, which aims to deliver robust insights that drive service improvement and innovation.

Key Responsibilities

  • Contribute to the production of high-quality monthly and quarterly impact reports, data returns, and benchmarking for internal and external audiences using qualitative and quantitative analysis and insights.
  • Support the Impact and Performance Team Lead in implementing and maintaining robust monitoring and evaluation processes.
  • Collaborate with colleagues from the Thriving Communities team to undertake and deliver activities to high standards of impact and compliance, providing guidance on impact requirements as needed.
  • Review and provide feedback to relevant project managers on customer support data monthly and quarterly reports from Better Days internal and external partners.
  • Monitor and track compliance of all Better Days projects, reporting any risks identified to the relevant project manager and senior management team.

Requirements

  • Demonstrable experience of qualitative and quantitative impact reports and the ability to interpret complex information for a range of audiences.
  • Advanced user of MS Excel and experience with statistical/data analysis tools such as Power BI.
  • Proactive and flexible approach with the ability to engage and work collaboratively as part of a team, as well as independently and act on initiative where appropriate.
  • Ability to analyze data and provide meaningful and credible insights on short-term results and long-term trends.
  • Highly developed analytical skills, with the ability to apply creative solutions to complex problems and think critically about monitoring, evaluation, and learning.

About Orbit Group

Orbit Group is a leading developer of affordable housing and one of the UK's largest housing groups. We strive to create an inclusive experience with benefits and wellbeing programs designed to help our employees and their loved ones thrive. We offer flexible working opportunities, training programs, and professional qualifications to support career growth and development.

Why Join Us?

At Orbit Group, we believe in progress and people. We're passionate about making a difference in the lives of our customers and communities. If you share our values and are looking for a rewarding career opportunity, we encourage you to apply for this role.

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