Studio Operations Manager

2 weeks ago

Stamford, Lincolnshire, United Kingdom IM Jobs Full time
Job Description

Studio Manager

We are seeking a highly skilled and experienced Studio Manager to lead our made-to-measure and bespoke design approval process, and manage our studio team. The ideal candidate will have a proven track record of delivering exceptional client experiences, communicating effectively with trade and retail clients, and managing multiple projects simultaneously.

The Studio Manager will work closely with our workshop team to ensure that we are creating high-quality furniture that meets and exceeds client expectations. This role requires a strong focus on process improvement, people development, and operational efficiency.

Key Responsibilities:

  • Sales and Project Management:
    • Manage client expectations at all levels confidently.
    • Make key project-related decisions and call on the creative director/managing director only as required.
    • Quote and invoice proficiently using Xero and our quoting tool.
    • Understand and explain design/construction/finishing details and associated costs.
    • Lead the organisation of our image library, tearsheets, and other sales resources.
    • Manage multiple project requirements and define priorities/deadlines.
    • Ensure visibility of each client's commission in the production pipeline.
    • Keep the workshop informed and ensure information is up-to-date.
    • Oversee the briefing/approval of drawings, samples, and care guides before handing the project to the workshop.
    • Maintain oversight of the shipping process and ensure the most sustainable, efficient, and cost-effective solutions are chosen.
  • Team Development:
    • Optimise studio systems and processes.
    • Manage the development/wellbeing of the team.
    • Own sales/studio finances and liaise with production & finance managers on pricing.
    • Seek ways to reduce our impact on the environment and create a positive legacy.
    • Shape the structure of the overall team in conjunction with the production manager and workshop lead.
    • Teach studio members techniques to simplify their workloads/improve productivity and maintain work-life balance.
    • Ensure administrative/ad hoc tasks are delegated proficiently and completed satisfactorily.

Essential Requirements:

  • Strong client service experience.
  • Management experience.
  • Commitment to purpose-led business.
  • Strategic thinking.
  • Ability to organise and prioritise work.
  • Exceptional communication skills.
  • Highly numerate.
  • Enthusiasm for design and technology.
  • Attention to detail.
  • Positive can-do attitude.

About Us:

We are a company of designers, makers, curators, and innovators creating furniture to last over a hundred years. As a third-generation antique dealer, our founder distils his knowledge into a versatile collection of made-to-measure pieces that complement our ever-changing selection of antiques.

We work in a collaborative and dynamic environment, and we are committed to building a positively diverse team. We welcome applications from underrepresented groups, including minoritised/marginalised ethnic groups, all gender identities and expressions from the LGBTQA+ community, candidates with a disability, and those who practise different faiths and beliefs.

If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

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