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Studio Operations Manager

2 months ago

Stamford, Lincolnshire, United Kingdom Iliffe Media Publishing Full time
Job Description

Studio Manager

We are seeking a highly skilled and experienced Studio Manager to lead our made-to-measure and bespoke design approval process, and manage our studio team. The ideal candidate will have a strong background in client service, management, and a commitment to purpose-led business.

Key Responsibilities
  • Sales & Project Management
    • Manage client expectations at all levels confidently.
    • Make key project-related decisions and call on the creative director/managing director only as required.
    • Quote and invoice proficiently using Xero and our quoting tool.
    • Understand and explain design/construction/finishing details and associated costs.
    • Lead the organisation of our image library, tearsheets and other sales resources.
    • Manage multiple project requirements and define priorities/deadlines.
    • Ensure visibility of each client's commission in the production pipeline.
    • Keep the workshop informed and ensure information is 'real-time'.
    • Oversee the briefing/approval of drawings, samples and care guides before handing the project to the workshop.
    • Maintain oversight of the shipping process and ensure the most sustainable, efficient and cost-effective solutions are chosen.
  • Team Development
    • Optimise studio systems and processes.
    • Manage the development/wellbeing of the team.
    • Own sales/studio finances and liaise with production & finance managers on pricing.
    • Seek ways to reduce our impact on the environment and create a positive legacy.
    • Teach studio members techniques to simplify their workloads/improve productivity and maintain work-life balance.
    • Ensure administrative/ad hoc tasks are delegated proficiently and completed satisfactorily.
  • Essential for Role
    • Strong client service experience.
    • Management experience.
    • Commitment to purpose-led business.
    • Ability to organise and prioritise work.
    • Exceptional communication skills.
    • Highly numerate.
    • Enthusiasm for design and technology.
    • Attention to detail.
    • Positive can-do attitude.
    Company Overview

We are a company of designers, makers, curators and innovators creating furniture to last over a hundred years. As a third-generation antique dealer, our founder distils his knowledge into a versatile collection of made to measure pieces which complement our ever-changing selection of antiques.

We work in a collaborative and dynamic environment, with a strong focus on simplicity, quality, and purpose. We are committed to building a positively diverse team and encourage applications from underrepresented groups.

We are looking for a Studio Manager who shares our values and is passionate about delivering exceptional client experiences. If you are a motivated and experienced professional with a strong background in client service and management, we would love to hear from you.