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IT Help Desk Professional

2 months ago

Llantrisant, Rhondda Cynon Taf, United Kingdom Networking Women in the Fire Service Full time

Job Summary:

We are seeking a highly skilled and experienced ICT Support Specialist to join our team at Networking Women in the Fire Service. As an ICT Support Specialist, you will be responsible for providing technical support, diagnostics, system support, advice, maintenance, and repairs within our ICT Department.

Key Responsibilities:

  • Provide 1st and 2nd line technical support to our team members and stakeholders.
  • Diagnose and resolve technical issues in a timely and efficient manner.
  • Collaborate with our ICT team to ensure seamless system support and maintenance.
  • Develop and maintain technical documentation and knowledge base.
  • Participate in the development and implementation of new technologies and systems.

Requirements:

  • Proven experience in a Service Desk/Technical Support environment.
  • Strong technical skills and knowledge of IT systems and infrastructure.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Experience with ticketing and workflow management systems.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • A flexible working arrangement that supports work-life balance.

Language: English