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Customer Relations Specialist

2 months ago

Stratford, United Kingdom CCA Recruitment Group Full time
Position:
Customer Relations Specialist

Contract Type:
Fixed-term contract (12 months)

Location:
Hybrid working model

Compensation:
£28,000 per annum, depending on experience

Working Hours:
35 hours per week

Schedule:
Monday to Friday, with shifts scheduled between 8am and 8pm (typically 8am - 4pm, 9am - 5pm, or 10am - 6pm)

Overview:
CCA Recruitment Group is collaborating with a prominent client in the housing sector to find dedicated Customer Relations Specialists. We are seeking individuals who possess exceptional communication abilities and are committed to resolving customer concerns effectively.

Key Responsibilities:
- Lead the management of customer complaints.
- Oversee your own caseload, ensuring positive resolutions for clients.
- Maintain high-quality written communication regarding customer issues.

Essential Skills & Experience:
- Strong organizational skills with the ability to meet deadlines.
- Collaborative team player who can engage with both internal and external stakeholders.
- Excellent customer service skills, demonstrating empathy and understanding.
- Outstanding verbal and written communication abilities.
- Ability to thrive in a dynamic, fast-paced environment.

Application Process:
If you are interested in this opportunity, please consider submitting your application for the role of Customer Relations Specialist.

Data Privacy Notice:
CCA Recruitment Group is an employment agency committed to providing effective job placement services. By submitting your CV, you consent to the retention of your personal data on our secure internal CRM system for a maximum of 48 months. Your information will not be shared with third parties without your explicit consent, and you have the right to withdraw your consent at any time. After 48 months of inactivity, your CV will be permanently deleted from our database.