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Repair Operations Coordinator

2 months ago

WaltononThames, Surrey, United Kingdom Wates Group Full time

Key Responsibilities

We are seeking a skilled Repair Operations Coordinator to join our Responsive Maintenance division. As a key member of our team, you will be responsible for delivering planning for our reactive maintenance appointments.

Key Accountabilities

  • Schedule works into diaries for up to 20 operatives daily, ensuring diaries are full and immediate attention is given to allocate work to operatives when they become free.
  • Check the system for emergencies and manage them in a timely manner to ensure targets are met.
  • Respond to telephone variations by seeking approval from the duty surveyor to ensure operatives can continue on the site until completion.
  • Provide a high-quality service to our client on a face-to-face basis.
  • Work collaboratively with the team to achieve goals and targets, ensuring a minimum of 60 allocations each day of new orders.

About You

We are looking for an individual with relevant experience gained from working in a similar industry and environment. You will have excellent communication and organizational skills, with the ability to work under pressure and meet deadlines.

About Wates

Wates is one of the UK's leading family-owned development, building, and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. Our purpose is to 'reimagine places for people to thrive,' and we are driven by our three promises:

Thriving Places – working with customers, partners, and communities to create places that are more sustainable, inclusive, and full of opportunity.

Thriving Planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.

Thriving People – creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care.

We are proud to be recognized as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.

Awards

We have received numerous awards and recognition for our commitment to excellence, including the Inside Housing Development Awards, Construction News Awards, Investors in People Awards, and Considerate Constructors Schemes National Site Awards.