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Service Excellence Representative

2 months ago

Edinburgh, Edinburgh, United Kingdom Contract Scotland Full time

Join a Leading Housing Developer

Contract Scotland is excited to present an opportunity for a Customer Care Coordinator to become part of a well-established housing development company.

This role is a fixed-term position, allowing for flexibility in work arrangements. The successful candidate will initially be required to work full-time in the office, with the possibility of transitioning to a hybrid model after the probationary period.

The Importance of Customer Care

In the housing sector, effective customer care is vital for the success of the organization. This esteemed company recognizes the significance of delivering exceptional service.

Key Responsibilities:

  • Take ownership of customer interactions
  • Manage customer inquiries and set realistic expectations regarding timelines
  • Coordinate with clients and contractors to ensure compliance with established processes
  • Address escalated issues as necessary
  • Ensure adherence to industry standards, including NHBC Regulations

Qualifications Required:

  • A foundational understanding of construction and housing processes is preferred
  • Experience with Coins package is a plus
  • Successful candidates will possess a strong determination
  • Ability to drive initiatives forward, make timely decisions, and accurately assess customer needs is essential