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Customer Service Representative
2 months ago
Customer Team Member (SPAR 18+)
Min 12 Hours P/W - possibly more hours when the store needs.
Various shifts available
We are seeking a Customer Team Member to join our team at SPAR Northgate, Aberystwyth. As a key member of our store team, you will play a vital role in delivering exceptional customer service and contributing to the success of our store.
A.F. Blakemore & Son Ltd is a leading convenience retailer with a strong commitment to customer satisfaction. Our stores offer a wide range of products and services, and we are looking for a team member who can provide a positive and welcoming experience for our customers.
Key Responsibilities:
Customer Service:
- Provide excellent customer service, responding to customer inquiries and resolving issues in a professional and courteous manner.
- Process customer transactions efficiently and accurately, maintaining a positive and friendly service.
- Upsell selected products to customers and highlight multi-buy offers to ensure maximum sales.
Store Operations:
- Work stock, checking deliveries, stocking shelves, and maintaining a clean and organized sales floor.
- Complete additional assigned tasks, such as date checking, stock and gap checking, price changes, and promotional displays.
Key Skills/Knowledge:
- Previous experience in a similar role and/or industry is preferred.
- Reliably follows instructions and procedures with excellent attention to detail.
- Some understanding of legislative responsibilities of a retail environment and the skills to assist with adherence.
- Ability to contribute ideas for delivering exceptional customer service and driving the business forward.
What's in it for you?
- Excellent benefits package, including holiday, maternity and paternity leave, and pay in excess of statutory entitlements.
- Develop your skills and capability in a highly supportive and multi-diverse culture.
- Outstanding Training & Development.
- Gain hands-on experience in a high-volume, fast-paced convenience store.
- Generous staff discount in all our SPAR stores (excl. Alcohol & Cigarettes).
- Paid Breaks.
- Free Tea & Coffee.
- Early access to your pay through 'EarlyPay'.
- 24/7 access to your payslips and Rotas via HR/Payroll portal.
- Wellbeing support – access to emotional support, counselling, legal and financial advice.
- Company Pension Scheme.
- NEST pension scheme.
- Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme.
- Extra Holidays - Purchase Scheme.
- Cycle to work - Bicycle purchase scheme.
- Long Service Awards.
