Client Relations Specialist

1 month ago


East Midlands, United Kingdom Paul Mitchell Associates Full time £25,000 - £30,000
Position:
Client Relations Specialist

Location:
Leicestershire

Compensation:
£25,000 - £30,000 (Based on Experience)

Our client, a well-established provider of hardware and presentation solutions with over 80 years in the industry, is seeking to hire a Client Relations Specialist to enhance their growing team.

Role Overview:
This is an office-based position within a small internal team responsible for processing orders, addressing client inquiries, and supporting Sales Coordinators, Internal Sales Representatives, and Regional Sales Managers.

Key Responsibilities:
1. Input orders into the ERP system efficiently.
2. Collaborate with team members to manage a shared inbox, ensuring all emails are addressed promptly.
3. Generate precise and professional quotations for clients.
4. Respond to all incoming calls and sales requests within designated timeframes, promoting a positive and service-oriented culture.
5. Handle inbound calls with professionalism, including opportunities for cross-selling and up-selling.
6. Oversee returns and credit processes.
7. Address transport-related inquiries, providing effective solutions for customers.
8. Regularly report on assigned KPIs.
9. Manage personal workload while assisting team members as needed.
10. Support Sales Coordinators and Internal Sales Representatives with administrative duties.
11. Engage with customers through Live Web Chats on the company website.

Candidate Profile:
1. Serve as a cheerful and positive first point of contact for customers.
2. Possess excellent communication skills.
3. Demonstrate proficiency in customer service software, CRM/ERP systems, and Microsoft Office Suite.
4. Ability to manage a high volume of inquiries while maintaining a positive demeanor.
5. Strong organizational skills and attention to detail.

Package Details:
- Office-based role
- Salary: £25,000 - £30,000 based on experience
- Monday to Friday, 8:30 AM to 5:00 PM (with a lunch break)
- 23 days of holiday plus statutory leave
- Free onsite parking
- Pension scheme available.

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