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Operational Support Officer

2 months ago

Derby, Derby, United Kingdom Derby City Council Full time

About the Role

The Derby City Council is seeking a highly skilled and motivated Operational Support Officer to join our Waste Management team. As an Operational Support Officer, you will play a crucial role in supporting our team in managing over 100,000 tonnes of household waste collected from our residents.

Key Responsibilities

  • Manage service requests and allocate work to our Waste Minimisation Officers
  • Support residents with waste minimisation and recycling initiatives
  • Process payments and maintain accurate records
  • Provide administrative support to the team

Requirements

  • Experience in dealing with public queries and complaints
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Good standard of general education, including GCSE passes in English and Maths
  • Knowledge of the Equality Act 2010 and its application in the workplace

What We Offer

  • Continued professional development opportunities and career conversations
  • 27 days annual leave (rising to 32 days after 5 years' service), plus bank holidays
  • Local Government Pension Scheme
  • Team Derby Rewards - retail and leisure discounts
  • Tusker Car Benefit Scheme
  • Cycle2Work Scheme and free cycle training
  • Employee Assistance Programmes and Support
  • Access to our Equality Employee Networks

About Us

The Derby City Council is a local authority dedicated to delivering high-quality services to its citizens and businesses. We are committed to providing a supportive and inclusive work environment that fosters the growth and development of our employees.