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Store Manager

2 months ago


Oxford, Oxfordshire, United Kingdom Lush Full time
About the Role

We are seeking a highly motivated and customer-focused Store Manager to lead our retail team and deliver exceptional customer experiences. As a Store Manager, you will be responsible for crafting and executing strategies to drive sales growth, improve customer satisfaction, and foster a positive work environment.

Key Responsibilities
  • Customer Service Excellence: Lead by example and ensure that every customer interaction is a memorable and delightful experience.
  • Team Leadership: Recruit, develop, and motivate a high-performing team that shares your passion for customer service and sales growth.
  • Store Operations: Manage store finances, inventory, and visual merchandising to maintain a high level of customer satisfaction and sales performance.
  • Community Engagement: Build strong relationships with local businesses, charities, and community groups to enhance the customer experience and drive sales growth.
  • Personal Development: Utilize training budgets and opportunities to develop your leadership and management skills, and stay up-to-date with industry trends and best practices.
Requirements
  • Customer Service Skills: A genuine passion for delivering exceptional customer service and a proven track record of success in a customer-facing role.
  • Leadership Skills: Ability to navigate difficult conversations, set and manage expectations, and support your team to achieve sales growth and customer satisfaction targets.
  • Communication Skills: Strong verbal communication skills to share business messages with your team and communicate effectively with customers, retailers, and other stakeholders.
What We Offer
  • Competitive Salary and Bonus Scheme
  • 50% Discount on Lush Products and Spa Treatments
  • Pension Scheme and Employee Assistance Program
  • Flexible Working Arrangements
  • Opportunities for Career Development and Progression