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IT Infrastructure Specialist

3 months ago

Salisbury, United Kingdom Sopra Steria Full time
Exciting Career Opportunity: IT Infrastructure Specialist Needed

Are you an experienced IT professional with a background in infrastructure support? This is your chance to join a dynamic team where your skills in hardware and software management will be highly valued.

Key Responsibilities:
  • Provide first and second-line support for computers, laptops, peripherals, and printers.
  • Engage in the assembly, configuration, and troubleshooting of desktop and laptop systems.
  • Handle incident requests and internal work orders, ensuring seamless operation through the Service Management tool.
  • Implement encryption software and manage user access within Active Directory.
  • Set up, configure, and maintain network printers, as well as support remote access connections.

Qualifications:
  • Proven experience in a 2nd Line support role within a complex IT environment.
  • Proficient in Windows 10, Microsoft applications, Office, SharePoint, and Outlook.
  • Familiarity with Thin Client environments, Citrix, VMWare, LAN/WAN technologies, and systems management.
  • Ability to effectively troubleshoot applications and hardware in a customer-centric setting.
  • Knowledge of ITIL practices is preferred.

Desirable Skills:
  • Experience with SysTrack.
  • Familiarity with Sysinternals Tools, including Procmon.

If you are interested in this opportunity, we encourage you to apply. We value diverse perspectives and are committed to creating an inclusive environment for all employees.

Employment Type: Permanent
Security Clearance Level: SC and DV
Salary: Competitive
Benefits: Generous annual leave, health cash plan, life assurance, pension, and flexible benefits fund.

Sopra Steria is dedicated to fostering a culture where employees feel valued and supported. We focus on professional development and mentoring, ensuring that our team members can thrive in their roles while contributing to critical projects in the Aerospace, Defence, and Security sectors.