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Technology Solutions Specialist

2 months ago

Manchester, United Kingdom Lewis Silkin Full time
Job Title: Technology Solutions Specialist

We are seeking a highly skilled Technology Solutions Specialist to join our team at Lewis Silkin. As a key member of our Technology Department, you will play a vital role in delivering industry-leading technology solutions for our clients, staff, and communities.

Key Responsibilities:
  • Provide hands-on and remote support to all staff across our offices within the Service Desk Team.
  • Assist in the day-to-day operational support of the firm's technology systems and users.
  • Work closely with the Service Desk Manager to resolve technical issues and implement new features.
  • Develop and maintain technical documentation and procedures.
  • Collaborate with the Technology Team to ensure seamless delivery of technology solutions.
Requirements:
  • Relevant technology qualification and/or previous experience in a professional services environment.
  • Excellent knowledge of Windows 11, Office 365, and Freshservice or similar Service Management tools.
  • Strong troubleshooting and problem-solving skills.
  • Ability to work autonomously and as part of a team.
  • Excellent communication and customer service skills.
What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and talented individual who is passionate about technology and customer service, we encourage you to apply for this exciting opportunity.