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Lead Student Wellbeing Coordinator
3 months ago
Company: William College
Position: Student Support and Wellbeing (Lead)
Location: ON-SITE, Stratford, London
Salary: £32,000 - £36,000 (Depending on experience)
Employment Type: Full-Time, Monday to Friday
Department: Student Support & Wellbeing
Reporting Line: Student Support / Wellbeing Manager
Role Summary:
The Student Support and Wellbeing Lead plays a pivotal role in delivering extensive assistance to students enrolled in various educational programs. This position encompasses overseeing the wellbeing team, coordinating initiatives within the student support and wellbeing department, and managing administrative responsibilities while addressing student inquiries. The ideal candidate will be driven by the goal of enhancing students' academic journeys and overall wellbeing. A background in a university or comparable environment, coupled with a strong customer service orientation and effective interpersonal communication skills, is essential.
Key Responsibilities:
- Lead, manage, and enhance our Student Wellbeing and Counselling services.
- Contribute to the formulation of comprehensive policies and procedures concerning the safeguarding and wellbeing of all students.
- Oversee all external service providers associated with wellbeing.
- Ensure students receive appropriate support for their inquiries and wellbeing concerns.
- Manage complex and sensitive situations impacting individual students.
- Act as the primary contact for students and staff regarding issues related to disability and mental health, providing necessary support to teams.
- Collaborate with various departments to ensure effective communication and coordination of administrative tasks.
- Analyze and identify wellbeing cases, providing reports to the Wellbeing Manager.
- Conduct wellbeing meetings with students to address their concerns.
- Maintain accurate student records and databases, ensuring confidentiality and compliance with data protection regulations.
- Assist in organizing and coordinating events, workshops, and student activities.
- Perform any additional administrative duties as required by the management team.
Education and Qualifications:
- Relevant bachelor's degree from a recognized institution.
- Training in various disability and/or mental health issues.
- Evidence of ongoing professional development and training.
Experience & Knowledge:
Essential:
- Understanding of Customer Service Standards.
- Ability to prioritize competing deadlines while maintaining accuracy.
- Highly developed verbal and written communication skills.
- Capacity to work independently, demonstrating a proactive approach to problem-solving.
- Willingness to learn and contribute to the broader activities of Student Support and the institution.
- Empathy to understand and address students' concerns effectively.
- Ability to maintain confidentiality and handle sensitive information professionally.
- Strong interpersonal skills for building rapport with students.
- Capacity to assess situations and provide practical solutions.
- Adaptability to changing circumstances and student needs.
- Proficiency in utilizing IT technology for managing student databases.
Desirable:
- Experience in Higher Education.
- Knowledge of counseling techniques to offer emotional support.
Benefits:
- Private medical insurance with BUPA.
- Annual leave (5.6 weeks), inclusive of bank holidays.
- Workplace pension scheme.
- Statutory Sick Pay.
- Statutory maternity/paternity pay.
- Opportunities for career development.
- Training and self-development initiatives.
- Discounts on gym memberships.
- Retail discount programs.
- Cinema and grocery discounts.
- Cycle to work scheme.
- Investment and savings opportunities.
- Financial wellbeing resources, including personal debt advice and education.
- Mental fitness support through My Mind Pal.