Network Coordinator
2 months ago
Job Introduction
We are seeking a skilled Network Coordinator to join our team in Ebbw Vale. As a key member of our project team, you will be responsible for reporting on day-to-day activities on the A via a contact centre.
Key Responsibilities
- Monitor and record all activities and incidents on the project road
- Take calls for the Customer Helpline
- Deploy appropriate resources to deliver services
- Escalate issues that require attention of the management team or Incident Manager
- Liaise with emergency services and other relevant authorities
- Update the Asset Management System
- Assist in management of roadworks, streetworks and abnormal loads
- Ensure activities undertaken on the Project Road are accurately recorded within the Asset Management System
- Monitor performance of the supply chain on the Project Road
Requirements
- Good communication and administration skills
- Strong telephony and IT skills
- Ability to adapt and prioritise workload in order of urgency
- Proactive with ability to work effectively autonomously and as part of a team
- Ability to build trust with colleagues, employees and customer groups
- Act as first point of contact for external and internal queries, redirecting to most appropriate person as necessary
- Carry out various daily administrative tasks as requested and deal with various forms of communication, emails, filing, telephone calls
What We Offer
- Training & Development
- Enhanced holiday entitlement
- Contributory pension scheme
- Access to Tarmac Reward website with discounts on retailers, holidays, etc.
- Access to Employee Assistance helpline for free and confidential advice
- Access to join our Employee Communities inc. BAME; LGBTQ+; Working Parents
Griffiths, a CRH company, is an equal opportunity employer. We are committed to creating an inclusive work environment for all employees and actively encourage applications from all sectors of the community.
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