Network Coordinator

2 months ago


Ebbw Vale, Blaenau Gwent, United Kingdom Tarmac Full time

Job Introduction

We are seeking a skilled Network Coordinator to join our team in Ebbw Vale. As a key member of our project team, you will be responsible for reporting on day-to-day activities on the A via a contact centre.

Key Responsibilities

  • Monitor and record all activities and incidents on the project road
  • Take calls for the Customer Helpline
  • Deploy appropriate resources to deliver services
  • Escalate issues that require attention of the management team or Incident Manager
  • Liaise with emergency services and other relevant authorities
  • Update the Asset Management System
  • Assist in management of roadworks, streetworks and abnormal loads
  • Ensure activities undertaken on the Project Road are accurately recorded within the Asset Management System
  • Monitor performance of the supply chain on the Project Road

Requirements

  • Good communication and administration skills
  • Strong telephony and IT skills
  • Ability to adapt and prioritise workload in order of urgency
  • Proactive with ability to work effectively autonomously and as part of a team
  • Ability to build trust with colleagues, employees and customer groups
  • Act as first point of contact for external and internal queries, redirecting to most appropriate person as necessary
  • Carry out various daily administrative tasks as requested and deal with various forms of communication, emails, filing, telephone calls

What We Offer

  • Training & Development
  • Enhanced holiday entitlement
  • Contributory pension scheme
  • Access to Tarmac Reward website with discounts on retailers, holidays, etc.
  • Access to Employee Assistance helpline for free and confidential advice
  • Access to join our Employee Communities inc. BAME; LGBTQ+; Working Parents

Griffiths, a CRH company, is an equal opportunity employer. We are committed to creating an inclusive work environment for all employees and actively encourage applications from all sectors of the community.


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