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Care Home Operations Manager
2 months ago
Barchester Healthcare Ltd is seeking a highly skilled and dedicated Administrator to join our team and play a pivotal role within the home's management team.
Key Responsibilities- Promote a warm and welcoming environment for residents, staff, and visitors.
- Manage enquiries and showrounds of the home for prospective families, including managing the customer database to support commercial performance and conversion of enquiries.
- Drive the occupancy and reputation of the Care Home as part of a community engagement team.
- Support resident and family feedback with a focus on customer care.
- Assist with the recruitment of home staff, completing employment new starter checks and arranging inductions.
- Payroll preparation for home-based staff.
- Provide advice and guidance to employees on queries using HR tools and resources.
- Ensure that all personal files are stored securely.
- Attend meetings and produce accurate notes and minutes where required.
- Ensure all rotas are complete.
- Manage safe contents, petty cash, and resident fund accounts.
- Update ad-hoc training, supervisions, and appraisals on staff records.
- Offer guidance on staff development opportunities, including signposting to Apprenticeships and qualifications.
- Experience in a customer-facing role.
- Previous involvement in HR administration and recruitment.
- High level of attention to detail and the ability to prioritize.
- Proficient user of Microsoft, specifically Word, Excel, and Outlook.
- CIPD qualification would be beneficial.
- Rewarding Excellence bonus, meaning you will be financially rewarded by up to £500* for a Good or Outstanding CQC inspection.
- Unlimited access to our generous refer-a-friend scheme, earning up to £500* per referral.
- Access to a wide range of retail and leisure discounts at big brands and supermarkets.
- Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence.
- Confidential and free access to counselling and legal services.
- Tax code review service, where we will check that you are on the right code and paying the right level of tax.
- Option to join our monthly staff lottery alongside thousands of colleagues across the UK.
