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Customer Service Specialist
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About EG Group
EG Group is a leading international convenience retail and foodservice business. We are committed to delivering exceptional customer experiences and providing opportunities for our employees to grow and develop their careers.
Job Summary
We are seeking a skilled and enthusiastic Barista to join our team at EG Group's Starbucks store in Bicester. As a Barista, you will be responsible for delivering a high level of customer service, preparing beverages and food products, and maintaining a clean and welcoming store environment.
Key Responsibilities
- Prepare and serve high-quality beverages and food products to customers
- Provide exceptional customer service, responding to customer inquiries and resolving any issues in a professional and courteous manner
- Maintain a clean and organized store environment, adhering to health and safety standards
- Work collaboratively with colleagues to achieve sales targets and provide a positive customer experience
- Participate in ongoing training and development to improve skills and knowledge
Benefits
- Competitive hourly rate
- Quarterly bonus incentive
- Free on-shift beverage
- Contracted hours
- Progression and career opportunities
- Life assurance
- Employee assistance program
- Recognition rewards
- 10% discount card for Asda
- Learning and development opportunities
- Work anniversary awards
- Compassionate leave
- EG Cares benefits and rewards platform
- Access to the Learning Hub with the most extensive online learning course library in the world
Requirements
- Previous customer service experience is an advantage, but not essential
- Ability to work in a fast-paced environment and maintain a high level of productivity
- Excellent communication and interpersonal skills
- Ability to work flexible hours, including weekends and holidays
What We Offer
At EG Group, we are committed to providing a positive and supportive work environment that allows our employees to grow and develop their careers. We offer a range of benefits and opportunities for professional development, including training and education programs, career progression, and a competitive compensation package.
