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Senior Customer Insights Analyst

2 months ago

London, Greater London, United Kingdom Harnham Full time

Job Summary

We are seeking a highly skilled Senior Customer Insights Analyst to join our team at Harnham. As a key member of our customer analytics team, you will be responsible for leveraging advanced data analysis techniques to drive business growth and customer satisfaction.

About the Role

  • Leverage SQL to extract, manipulate, and analyze large datasets related to customer behavior, acquisition, churn, engagement, and more.
  • Develop and implement customer value lifetime models to inform business decisions.
  • Collaborate with cross-functional stakeholders to understand their needs and create data-driven solutions.
  • Optimize customer segmentation and personalization through A/B testing and statistical analysis.

Requirements

  • Proven experience as a Data Analyst with a focus on customer data.
  • Advanced SQL skills and experience with data visualization tools.
  • Ability to work closely with non-technical stakeholders to communicate complex data insights.

What We Offer

  • A competitive salary between £55,000-£75,000.
  • A hybrid working arrangement with 2 days per week in the office.
  • A discretionary bonus and modern office space.