Regional Operations Manager

12 hours ago

South Yorkshire, United Kingdom Core Group Full time

{"h1": "Regional Customer Experience Manager", "p": "At Core Group, we are seeking a dynamic and experienced Regional Customer Experience Manager to oversee and coordinate all branch operations in the fields of restoration and construction. This role involves leading a team to demonstrate the value of our offerings to customers, ensuring quality, price, and delivery standards are met while maintaining compliance with all relevant legislation.", "ul": [{"li": "Coaching & Mentoring: Guide and support Customer Experience Coordinators to achieve their full potential and develop their skills."}, {"li": "Training & Development: Plan and implement training programs to enhance the knowledge and expertise of the team, ensuring they are equipped to deliver exceptional customer experiences."}, {"li": "HR Management: Handle HR-related tasks within the team, including performance reviews, to ensure a positive and productive work environment."}, {"li": "Resource Planning: Ensure regional SLAs and requirements are met through effective resource planning, ensuring the team has the necessary resources to deliver high-quality results."}, {"li": "Support Team: Assist with workload management during holidays, sickness, or increased work volumes, demonstrating flexibility and a commitment to the team's success."}, {"li": "Financial Analysis: Analyze and correct financial data to ensure projected margins are accurate, making informed decisions to drive business growth."}, {"li": "Material Management: Oversee material choices and ordering processes with customers, ensuring seamless communication and timely delivery."}, {"li": "Claims Management: Progress claims efficiently to reduce lifecycle and ensure SLA adherence, maintaining a high level of customer satisfaction."}, {"li": "Customer Liaison: Serve as the key contact between customers, insurance companies, and contractors, ensuring precise communication and resolving any issues promptly."}, {"li": "Data Management: Input accurate data into systems and produce necessary reports, providing valuable insights to inform business decisions."}, {"li": "Invoicing: Invoice claims upon completion of scheduled works, ensuring timely and accurate payment."}, {"li": "Customer Service: Deliver outstanding customer service, maintaining professionalism and courtesy, and ensuring a positive experience for all customers."}, {"li": "Health & Safety Compliance: Ensure adherence to health, safety, environment, and quality procedures, maintaining a safe and healthy work environment."}], "h2": "Requirements", "ul": [{"li": "Experience: Proven managerial experience, preferably with an insurance claims background, demonstrating a strong understanding of the industry and its challenges."}, {"li": "Flexibility: Willingness to support department needs with flexible working hours, demonstrating adaptability and a commitment to the team's success."}, {"li": "Commitment: Must be able to commit to 2 weeks of training away, demonstrating a willingness to learn and develop new skills."}, {"li": "DBS Check: A DBS check will be carried out, ensuring the successful candidate meets the necessary security clearance requirements."}, {"li": "Position Type: Temporary to permanent position, offering a stable and secure career path for the right candidate."}]

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