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Recruitment Service Coordinator
2 months ago
Job Summary:
Lancaster University is seeking a highly motivated and customer-focused Recruitment Service Assistant to join its new Employment and Recruitment Service. This exciting opportunity will involve working at a student-facing Recruitment Service Desk, providing exceptional customer service and support to students and graduates.
Key Responsibilities:
- Provide proactive and efficient support to students and graduates, responding to their queries and concerns in a timely and professional manner.
- Analyse and process bulk data, identifying trends and areas for improvement.
- Develop and maintain long-term relationships with students, graduates, and other stakeholders, ensuring excellent customer service and satisfaction.
- Assist with financial processes, including timesheet administration, payroll queries, invoices, and budget reconciliation.
- Contribute to the development and implementation of recruitment strategies, working closely with the team to achieve targets and objectives.
Requirements:
- Excellent communication and interpersonal skills, with the ability to work effectively with students, graduates, and colleagues.
- Proven track record of delivering outstanding customer service and support.
- Strong analytical and problem-solving skills, with the ability to work with bulk data and identify trends.
- Good first-level education (minimum 5 GCSEs Grades A-C, including Maths and English).
- Excellent general IT and administrative skills, with the ability to learn new systems and processes quickly.
What We Offer:
- Annual leave - 25 days (pro-rata) plus university closure days and bank holidays.
- Access to employee pension scheme, and annual flexible benefits scheme.
- Commitment to promoting Equality, Diversity, and Inclusion across the Faculty, and supporting family-friendly and flexible working policies on an individual basis.
Working Arrangements:
This is a full-time permanent role with hybrid working options, allowing for a great work-life balance and flexibility.
