Specialty Management Group Leader

6 days ago

Birmingham, Birmingham, United Kingdom Birmingham Community Healthcare NHS Foundation... Full time
Job Description

Job Title: Team Leader - Dental Services Division

Job Summary:

The Birmingham Community Healthcare NHS Foundation Trust is seeking a highly skilled and experienced Team Leader to join our Dental Services Division. As a Team Leader, you will play a crucial role in supervising and providing daily leadership within the specialty management team for operational management and service delivery.

Key Responsibilities:

  1. Operational Management: Ensure referrals are triaged within agreed deadlines, maximize clinic utilization, and ensure activity is captured to secure contract income while adhering to both local and national targets.
  2. Leadership and Supervision: Supervise and provide daily leadership to the specialty management team, ensuring that resources and processes are coordinated to deliver successful operational outcomes.
  3. Human Resource Management: Apply Human Resource policies for staff within the team, including recruitment, induction, disciplinary, and sickness absence monitoring, taking appropriate action as required in accordance with Trust policies.
  4. Proactive Management: Proactively manage changing priorities, including the coordination of daily cover across the Specialty Management Group(s), maintaining service levels at all times.
  5. Communication and Customer Service: Be the first point of contact when dealing with concerns, queries, and complaints regarding operational service delivery associated with the Specialty Management Group and relevant patient pathways.
  6. Clinic Management: Have a comprehensive knowledge of all clinics, ensuring they run according to agreed clinic rules, including being responsible for ensuring bookings are made effectively and that clinic capacity is maximized.
  7. Waiting List Management: Responsible for the monitoring and management of waiting lists.
  8. Process Improvement: In conjunction with Specialty Manager(s), ensure that demand and capacity of clinics are revised in accordance with agreed processes.
  9. Compliance and Governance: Be fully conversant with the National 18-week Referral to Treatment (RTT) policy and local policies to monitor compliance.
  10. Knowledge and Skills: Maintain up-to-date knowledge of all targets, processes, and clinic rules and be a subject matter expert for the Specialty Management Group.
  11. Relationship Building: Develop excellent working relationships with key business partners and stakeholders, including Heads of Service, Clinicians, students, Informatics, and colleagues in other Specialty Management Groups.
  12. Reporting and Analysis: Create and disseminate operational performance reports on a routine and ad hoc basis for a variety of audiences.
  13. Service Improvement: Involved in the planning and implementation of new business processes and contribute towards ongoing service improvement.
  14. Quality Assurance: Ensure timely completion and submission of procedure clinical coding forms on a daily basis, having been quality assured and amended by comparison to clinical record as necessary.
  15. IT Systems: Ensure all IT systems are configured appropriately to support clinics.
  16. Staff Management: Produce staff rotas and support with the production of clinical rotas as required.
  17. Financial Management: Responsible for providing reconciliation reporting for all patient-related payments.
  18. Incident Reporting: Report any issues or complaints as necessary through the DATIX system.
  19. Audit and Compliance: Investigation of any incidents relating to administrative functions within Specialty Management Group.
  20. Data Quality: Undertake audits and develop action plans ensuring compliance with data protection and agreed processes.
  21. Staff Development: Ensure that due diligence of data quality is embedded within the team(s) responsible for data entry.
  22. Equality and Diversity: Ensure all staff within the Specialty Management Group have the necessary skills and ongoing training and development to deal with queries from a range of stakeholders.
  23. Staff Management: Ensure supportive staff management arrangements are in place and carry out personal development reviews for direct reports.
  24. Culture Development: Develop a culture that ensures that the standards of Improving Working Lives and Investors in People are achieved and maintained for all staff.

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