Front Desk Coordinator

Job Title: Front Desk Coordinator

Job Summary:

We are seeking a highly skilled and compassionate Front Desk Coordinator to join our team at Randolph Hill Nursing Home. As a key member of our front office team, you will be responsible for providing exceptional customer service to our residents, visitors, and staff.

Main Responsibilities:

• Ensure all visitors are treated in a friendly and helpful manner
• Reflect the high standards of the company in all aspects of work and personal appearance
• Ensure that all enquiries are dealt with in a professional way
• Assist the smooth running of the nursing home by communicating messages in a clear and concise manner
• Uphold residents' participation strategy
• Show loyalty to the company and respect confidentiality at all times
• Treat colleagues with respect and ensure teamwork is good

Key Skills and Qualifications:

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• High level of discretion and confidentiality
• Ability to work as part of a team
• Basic computer skills

What We Offer:

• Competitive salary
• Strong ethos of work/life balance
• Highly skilled Senior Team and Head Office support
• 28 days holiday which increases with length of service
• Pension scheme
• A strong, stable nursing home with low staff turnover and positive Care Inspectorate grades
• Work for an organisation with an excellent reputation for delivery of quality care provision