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Case Manager
2 months ago
About Our Company
Page Personnel Sales is a leading recruitment agency specializing in sales and customer service placements.
Job Summary
We are seeking a highly skilled Case Manager to join our team. As a Case Manager, you will be responsible for managing customer cases from start to finish, providing exceptional customer service, and resolving issues in a timely and professional manner.
Key Responsibilities
- Case Management
- Manage customer cases from start to finish, ensuring timely and effective resolution.
- Collaborate with internal stakeholders to ensure seamless case management.
- Customer Service
- Provide exceptional customer service to clients, responding to inquiries and resolving issues in a professional and courteous manner.
- Utilize active listening skills to understand customer needs and concerns.
- Communication
- Communicate effectively with customers, stakeholders, and team members, both verbally and in writing.
- Ensure clear and concise communication to avoid misunderstandings.
- Problem-Solving
- Identify and resolve customer issues in a timely and professional manner.
- Think critically to find creative solutions to complex problems.
- Team Collaboration
- Work collaboratively with the team to achieve common goals and objectives.
- Contribute to a positive and inclusive team culture.
Requirements
- Language Skills
- Fluent Dutch language skills, both written and verbal.
- Customer Service Experience
- Proven experience in customer service, preferably in a case management role.
- Communication Skills
- Excellent communication and interpersonal skills.
- Problem-Solving Skills
- Ability to think critically and find creative solutions to complex problems.
- Teamwork
- Ability to work collaboratively with the team to achieve common goals and objectives.
What We Offer
A competitive salary, comprehensive benefits package, and opportunities for career growth and development in a dynamic and supportive work environment.
