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Customer Service Team Leader
2 months ago
Wärtsilä is a leading technology company that enables sustainable societies through innovation in technology and services. We are committed to providing exceptional customer experiences and are seeking a skilled Customer Service Team Leader to join our team.
Key Responsibilities:- Lead a team of customer service coordinators to provide timely and effective support to our global customer base.
- Manage pre-order and post-order support services, including quotations, order processing, contract review, and technical support.
- Collaborate with the customer service manager to develop and implement strategic business priorities.
- Provide exceptional customer satisfaction and proactively achieve and exceed customer service KPIs.
- Contribute to the development of the Wärtsilä S&OP and Wärtsilä Portfolio management.
- A logical and ordered manner of working.
- A people-oriented, outgoing manner.
- A curious nature.
We value, respect, and embrace all our differences, and are committed to diversity, inclusion, and equal employment opportunities. Everyone can be their true self and succeed based on their job-relevant merits and abilities.
