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ICT Support Specialist

2 months ago

London, Greater London, United Kingdom Intesa Sanpaolo Group Full time
Job Description

**Job Title:** ICT Support Specialist

**Job Summary:** We are seeking a highly skilled ICT Support Specialist to join our team at Intesa Sanpaolo Group. The successful candidate will be responsible for providing technical assistance and support to end-users regarding computer systems, software, and hardware issues.

Key Responsibilities:
  • Provide technical support and assistance to end-users via phone, email, or in-person.
  • Troubleshoot and resolve hardware and software problems in a timely and efficient manner.
  • Update and maintain technical documentation for the IT department.
  • Collaborate with the IT team to ensure seamless delivery of IT services.
  • Stay up-to-date with the latest industry trends and technologies.
Requirements:
  • Minimum of 2-3 years of experience in IT support or a similar role.
  • Experience with Office365 deployments.
  • Experience with ticketing systems.
  • Good knowledge of Windows Operating Systems.
  • Good knowledge of Android and IOS for the configuration and support of mobile devices.
Preferred Qualifications:
  • Bachelor's degree or equivalent in Computer Science, Information Technology or related field.
  • Familiarity with Microsoft technologies and Apps.
  • Ability to work efficiently independently and in a team environment.
  • Knowledge of another European language a plus.
  • Strong knowledge of computer hardware.

**Why Join Us:** Everyone is an asset for our Group, and we believe that our employees are our greatest strength. We offer a dynamic and supportive work environment, opportunities for growth and development, and a chance to be part of a leading financial institution in Europe.