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    4 weeks ago

    Blackpool, Blackpool, United Kingdom Village Hotels - Blackpool Full time

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Reception Team Leader

2 months ago

Blackpool, Blackpool, United Kingdom Village Hotels Full time
Welcome to Village Hotels, where we're passionate about delivering exceptional guest experiences. As a Reception Team Leader, you'll play a vital role in setting the tone for our guests' stay. You'll be the first point of contact, and your warm welcome will set the stage for an unforgettable experience.

**Your Key Responsibilities:**

* Provide exceptional customer service, ensuring every guest feels valued and cared for
* Lead and motivate your team to deliver outstanding service
* Collaborate with other departments to ensure seamless operations
* Develop and implement strategies to improve guest satisfaction
* Stay up-to-date with company initiatives and policies

**What We Offer:**

* Complimentary leisure club membership for you and a family member or friend
* Employee discounts on overnight stays and food and drink
* Exciting training platform with gamified learning
* Discounts and cashback offers on high street brands
* Well-being and healthcare benefits
* Financial wellbeing support
* Employee assistance programme
* Flexible working hours
* A fun, supportive, and inclusive work environment
* Regular team events
* Excellent reward and recognition schemes
* Monthly well-being programme
* Anniversary rewards
* Holiday purchase scheme
* Birthday day off
* Electric car salary sacrifice scheme

**What We're Looking For:**

* A personality that shines through in every interaction
* A great memory to add that personal touch for returning guests
* Proactive problem-solving skills
* A passion for delivering exceptional guest experiences
* Strong communication skills
* A team player with the ability to partner with other departments

**Join Our Village Family:**

We're a dynamic and inclusive team that's passionate about delivering exceptional guest experiences. If you're a people person with a passion for hospitality, we'd love to hear from you. Apply now to become part of our vibrant team