Medical Office Coordinator

4 weeks ago


Burnley, Lancashire, United Kingdom Thursby Surgery Full time

About Thursby Surgery

Thursby Surgery is a dynamic and innovative healthcare provider seeking a highly skilled and motivated Medical Receptionist to join our team. As a Medical Receptionist, you will play a vital role in providing exceptional patient care and administrative support to our clinical team.

Key Responsibilities

  • Provide administrative support to the practice team, including answering phone calls, responding to emails, and managing patient records.
  • Ensure the smooth operation of the reception area, including managing patient flow, handling patient queries, and maintaining a clean and organized workspace.
  • Process patient appointments, including scheduling, rescheduling, and canceling appointments as needed.
  • Manage patient communication, including sending reminders, notifications, and other important information to patients.
  • Maintain accurate and up-to-date patient records, including medical history, contact information, and treatment plans.
  • Collaborate with the clinical team to ensure seamless communication and coordination of patient care.
  • Provide exceptional customer service to patients, including responding to their queries, concerns, and feedback.
  • Contribute to the development and implementation of practice policies and procedures.

Requirements

  • Good standard of general education, including GCSE Mathematics and English (Grade C and above).
  • Practical experience of working with others and with the general public or patients in a customer care role.
  • Excellent communication and interpersonal skills, including the ability to work effectively with patients, staff, and external agencies.
  • Ability to work accurately and efficiently in a fast-paced environment, with a high level of attention to detail.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
  • Ability to work flexibly, including working evenings, weekends, and bank holidays as required.

What We Offer

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities to support your career growth.
  • A dynamic and supportive work environment, with a strong focus on teamwork and collaboration.
  • The opportunity to work with a diverse and dynamic patient population, with a range of clinical and administrative challenges.

How to Apply

If you are a motivated and organized individual with excellent communication and interpersonal skills, we would love to hear from you. Please submit your application, including your CV and a covering letter, to [insert contact information].



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