Client Solutions Expert
1 week ago
We are seeking a highly skilled Customer Service Representative to join our team at Ambitious Resources Ltd. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.
Key Responsibilities:
- Respond to incoming calls from clients and resolve issues in a timely and efficient manner.
- Provide first-line technical support by asking relevant questions to identify and troubleshoot issues.
- Efficiently schedule on-site engineer visits when necessary, minimizing downtime and ensuring customer satisfaction.
- Maintain accurate and detailed records of customer interactions, issues, and resolutions in our CRM system.
- Ensure customer satisfaction by providing timely and accurate information and support.
- Identify opportunities to improve customer service processes and contribute to team meetings with insights and feedback.
Qualifications:
- Previous experience in a customer service role, preferably with a technical support element.
- Excellent communication skills with the ability to ask relevant questions and gather necessary information.
- Strong problem-solving skills and the ability to think critically and analytically.
- Comfortable using CRM systems and other customer service software.
- Ability to work independently and as part of a team.
- A background or understanding of medical equipment is a plus but not required.
Skills and Attributes:
- Customer-focused with a proactive approach to resolving issues.
- Technically adept and able to understand and explain technical issues to non-technical clients.
- Strong organisational skills and attention to detail.
- Ability to handle high-pressure situations and remain calm and professional.
- Excellent time management skills and the ability to multitask effectively.
Benefits:
- Competitive salary and benefits package.
- Comprehensive training program to enhance your technical and customer service skills.
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