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Transport Coordinator

2 months ago

Abbots Langley, Hertfordshire, United Kingdom DX Network Services Limited Full time
About the Role

The Traffic Clerk will provide administrative support to the traffic teams, ensuring the accurate flow of information throughout the traffic and warehousing operations. This role involves extensive contact with external customers, answering queries and providing up-to-date delivery information.

Key Responsibilities
  • Ensure all traffic and warehousing operations are undertaken in line with company operating procedures.
  • Support the on-the-road management of the traffic operation through communication and guidance.
  • Ensure all required administrative tasks are completed in line with company requirements.
  • Deal with customer/driver enquiries in a polite and effective manner.
  • Ensure service level targets and KPIs are achieved by maximising fleet utilisation.
  • Be IT-literate, with a high competence in Excel.
  • Deal with and escalate service complaints to ensure effective resolution for the customer and protecting the company image and brand.
  • Have knowledge of warehousing operations.
Requirements
  • Prior experience of working in traffic, warehousing, or logistics operations.
  • Good local geographical knowledge.
Benefits
  • Competitive rates of pay.
  • Holidays: 20 days increasing with length of service + bank holidays.
  • Long Service Recognition scheme.
  • Enhanced Maternity & Paternity.
  • Company Pension Scheme.
  • Life Assurance.
  • Employee Assistance programme including 24/7 Virtual GP.
  • DX Discounts Portal.
  • Excellent opportunities for career progression.