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Field Service Technician

2 months ago

Leicester, Leicester, United Kingdom Universal Business Team Full time

Location: Midlands
Universal Business Team is in search of a dedicated Service Engineer to become a vital member of our expanding, family-oriented SME. This role involves supporting our operations within the water sector, primarily covering the Midlands region. As a Service Engineer, you will be tasked with addressing maintenance, repair, and commissioning needs, leveraging your mechanical and electrical expertise.

Key Responsibilities:
  • Provide outstanding customer service through in-depth product and technical knowledge, enhancing our brand reputation.
  • Install, commission, service, and repair various pumps, pump systems, and related mechanical equipment.
  • Conduct scheduled site visits as directed by the service manager, delivering comprehensive reports and actionable recommendations.
  • Respond to emergency call-outs, executing necessary repairs while maintaining effective communication with the team.
  • Prioritize safety by producing thorough risk assessments and method statements.
  • Exhibit professionalism and diligence, ensuring customer satisfaction through exceptional service.
  • Perform routine preventative maintenance on wastewater systems, proactively identifying and resolving faults.
  • Compile detailed work summaries, manage tasks efficiently, and keep schedulers informed of progress.
  • Stay informed about company policies and procedures, ensuring vehicle cleanliness and appropriate stock levels.
  • Participate in the on-call rota to provide after-hours support.
Qualifications:
  • Technical expertise in water boosting technology and packaged pump stations.
  • Experience in the pump industry or related construction roles.
  • Confined Space Entry Qualification.
  • Current CSCS qualification.
  • Some electrical training is advantageous.
  • Self-driven with a proactive attitude and a commitment to high-quality workmanship.
  • Strong problem-solving and critical thinking abilities.
  • Emergency First Aid at Work Qualification.
  • Valid driving license.
  • Effective communication skills, both verbal and written.
  • Proficiency in IT is beneficial.
Compensation and Benefits:
  • Salary range: £35,000 - £45,000
  • Overtime compensated at Time and a half
  • On-call allowance
  • Company vehicle provided
  • Tools supplied
  • Mobile phone included

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