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Customer Service Representative

2 months ago

Barking, United Kingdom NTER TALENT Full time
About the Role

We are seeking a dedicated and proactive Customer Service Advisor who thrives in a dynamic, fast-paced environment. This role goes beyond just answering calls—you'll be at the heart of ensuring smooth operations, collaborating across departments, and building lasting relationships with our customers.

Key Responsibilities
  • Handle and respond to customer enquiries (email, phone, etc.) in a timely and professional manner, offering exceptional service with every interaction.
  • Work closely with our warehouse team to monitor stock levels, ensuring customers receive up-to-date, accurate product information.
  • Maintain precise customer records, including preferences, order histories, and invoices. You'll also generate and analyse sales reports, helping to forecast and drive decision-making.
  • Stay up-to-date on our full product range, ensuring you're always ready to offer recommendations and insights to customers.
  • Partner with marketing, finance, logistics, and other departments to ensure seamless communication and smooth operations.
  • Assist the technical team with product updates, label templates, and ensure that invoices and labels are properly handled for customer orders.
  • Provide general administrative support across departments, keeping things running smoothly day-to-day.
Requirements
  • GCSEs (including English and Mathematics, Grade C/Level 4 or above), plus an NVQ Level 3 in Business Administration (or equivalent qualification).
  • While experience in an FMCG customer service environment is desirable, it's not essential. However, familiarity with Microsoft Office (especially Excel) and CRM systems will be beneficial.
  • You're comfortable with data entry and reporting, have strong attention to detail, and can quickly learn new systems and processes.
About Us

We are a forward-thinking company that values our employees and offers a supportive and dynamic work environment. If you're looking for a role where you can make a real impact, grow professionally, and work with a talented team, then we'd love to hear from you.