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Welcome Manager
2 months ago
About the Role
We are seeking an experienced and passionate Welcome Manager to lead our team and deliver exceptional customer service at our properties. As a key member of our team, you will be responsible for ensuring that our visitors have an amazing experience and that our sites are welcoming and inclusive.
Key Responsibilities
- Lead and manage a team of welcome staff and volunteers to deliver outstanding customer service and ensure that our sites are well-run and safe.
- Develop and implement strategies to improve the visitor experience and increase income targets.
- Work closely with our countryside team to share our cause and enrich landscapes for nature and people.
- Manage risk and ensure that our sites are compliant with National Trust policies and guidelines.
- Lead on fundraising opportunities and support our work in the countryside.
What We're Looking For
- Proven experience in visitor business, tourism, heritage, or relevant visitor services environment.
- Natural curiosity about people and a passion for delivering high standards of customer service.
- Excellent organisational skills and ability to work independently.
- Confident leadership and adaptability under pressure.
- Ability to initiate service recovery without senior support.
- Good IT skills, including all MS Office applications.
What We Offer
- Substantial pension scheme of up to 10% basic salary.
- Free entry to National Trust places for you, a guest, and your children (under 18).
- Rental deposit loan scheme.
- Season ticket loan.
- EV car lease scheme.
- Perks at work discounts, including gym memberships, shopping discount codes, and cinema discounts.
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible.
- Employee assistance programme.
- Free parking at most Trust places.