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Sales Support Specialist

2 months ago

Solihull, Solihull, United Kingdom RGS Recruitment Full time

This is a dynamic role in a fast-paced Account Management Team at RGS Recruitment, where you will play a key part in building and maintaining strong client relationships by delivering an exceptional level of customer service.

Main responsibilities:

  • Act as the primary point of contact for all clients, providing timely and professional support.
  • Progress orders and advise clients of any changes, ensuring seamless communication.
  • Generate and issue new contracts, monitor returns, and maintain accurate records.
  • Handle and resolve client queries in a prompt and professional manner, ensuring high levels of customer satisfaction.
  • Manage and/or generate monthly customer invoicing and re-charges, maintaining accurate financial records.
  • Generate and authorize external supplier orders, ensuring timely and cost-effective procurement.
  • Produce regular and 'ad-hoc' client reports within defined time-scales, providing valuable insights and analysis.

To succeed in this role, you will require previous experience in Customer Service, Account Management, or Sales Administration. You must possess exceptional levels of customer care, strong IT skills, and be an organized administrator. The ability to problem-solve and work effectively as part of a team are also essential for this role.